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Terms and Conditions – Holroyd Pharmacy Limited

1. These Terms and Conditions

These general terms and conditions apply to anyone accessing information, viewing pages, or placing orders using any part of the Holroyd Pharmacy website. By using the Website, you acknowledge your acceptance of these general terms and conditions. Holroyd Pharmacy Limited retains the right to change the terms and conditions at any time without prior notice.

The contents of the Website are intended for residents of the UK only. The law governing the operation of the Website is English law, and any transaction is deemed to have taken place in England. Accordingly, the Website is subject to the jurisdiction of the English courts.

The Website is owned by Holroyd Pharmacy Limited whose registered office address is:
Holroyd Business Centre, Bradford, BD5 9BP, United Kingdom.

2. Information About Us

2.1 We are regulated by the Medicines and Healthcare products Regulatory Authority (MHRA) and are registered with the General Pharmaceutical Council (GPhC no. 9010615).

2.2 You can contact us via:

2.3 Our website is operated by Holroyd Pharmacy Limited, a company incorporated in England. Our registered trading address is:
Holroyd Business Centre, Bradford, BD5 9BP.

3. Other Terms That May Apply to You

3.1 If you purchase goods from our site, our Terms and Conditions of Supply will also apply.

3.2 Users must be aged 16 years or over to order NHS repeat prescriptions and 18 years or over to purchase any items from the Website. Proof of age may be requested at any time by Holroyd Pharmacy.

4. Making Changes to These Terms

We may amend these terms from time to time. Please review these terms each time you use our site to ensure you understand the conditions applicable at that time.

5. Making Changes to Our Site

We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. You will be subject to the terms and conditions in force at the time you use the website or place an order, unless changes are required by law or regulatory authority.

6. Suspension or Withdrawal of Our Site

We do not guarantee that our site, or any content on it, will always be available. We may suspend, withdraw, or restrict availability for business or operational reasons. We will endeavour to provide reasonable notice of any suspension or withdrawal.

7. Accessing Our Site

7.1 Our site and all services are provided in English. It is your responsibility to ensure you understand all information and advice before relying on it.

7.2 We may restrict access to parts of the site to registered users.

7.3 Breaches of these terms may result in immediate suspension or termination of access, legal action, and disclosure of information to relevant authorities if necessary.

7.4 You must not use the website in ways that:

  • Interrupt, damage or impair the site.
  • Are unlawful, fraudulent, abusive, or offensive.
  • Spread viruses or malicious software.
  • Cause annoyance, inconvenience, or needless anxiety.

7.5 Our services are not suitable for emergencies. In an emergency, please contact your GP or nearest hospital immediately.

8. Intellectual Property Rights

8.1 All content on this site is the property of Holroyd Pharmacy Limited. Users may only download information for personal, non-commercial use.

8.2 Our status as the authors of material on the site must always be acknowledged.

8.3 Any unauthorised use of content may result in termination of your right to use the site.

9. Our Liability

9.1 Content on our site is provided without guarantees as to accuracy.

9.2 Nothing in these terms excludes liability where it would be unlawful to do so (including death or personal injury caused by negligence, or fraud).

9.3 Limitations and exclusions relating to product supply will be outlined in our Terms and Conditions of Supply.

If you are a business:

  • We exclude all implied warranties or conditions.
  • We are not liable for loss of profits, business, or indirect damages.

If you are a consumer:

  • Our site is for domestic use only and must not be used for business purposes.
  • We are not liable for losses arising from events outside our control.

10. Registration

To use certain services, you must register and create a personal account. By registering, you confirm that:

  • All information provided is accurate.
  • You will keep login details secure.
  • You will not create multiple accounts.
  • You are 18 years or over.

We may suspend or terminate accounts if we believe your use is harmful.

11. Personal Information

Your personal data will be processed in accordance with our Privacy Policy. By using our website, you consent to this processing.

We may carry out identity checks to ensure compliance with pharmacy regulations. Prescription medication cannot be supplied if identity verification fails.

12. Our Services

12.1 We provide consultations via online forms and/or telephone.

12.2 Prescriptions will only be issued if our medical team considers treatment suitable.

12.3 Our services are available only to users over 18 years of age who can enter legally binding contracts.

12.4 You must provide accurate and updated medical information each time you use our services.

13. Conditions of Supply

13.1 Orders are only accepted once prescriptions are clinically approved.

13.2 We reserve the right to decline orders if:

  • Products are out of stock.
  • It is not clinically appropriate.
  • Delivery cannot be met.
  • Pricing or product errors occur.

13.3 Orders are only supplied within the UK.

13.4 In emergencies, consult your GP or local hospital.

14. Products

14.1 Products are subject to availability.

14.2 Prices may change due to medicine costs.

14.3 Errors in pricing may be corrected, and we are not obliged to supply at incorrect prices.

15. Payments, Cancellations and Refunds

15.1 All treatment costs and delivery charges are displayed before purchase.

15.2 You must provide valid payment details. Orders may be cancelled if payment fails.

15.3 Once prescription assessment begins, you lose the legal right to cancel under Consumer Contracts Regulations 2013.

15.4 Orders may be cancelled prior to dispatch, subject to admin fees.

15.5 We cannot accept returns of prescription medication unless faulty.

15.6 Refunds will be processed within 28 days where applicable.

16. Delivery

16.1 Orders are only dispatched once clinically approved.

16.2 Risk passes to you once delivery is made (including safe-place deliveries).

16.3 Delivery addresses cannot be changed once processed.

17. Viruses and Security

You must not introduce viruses, attempt unauthorised access, or misuse our site. Breaches will be reported to authorities.

18. Linking to Our Site

You may link to our homepage fairly and legally, without implying endorsement.

19. Links From Our Site

We have no control over third-party links and accept no responsibility for them.

20. Law and Jurisdiction

These terms are governed by the laws of England and Wales. Courts in England have exclusive jurisdiction over disputes.

21. Entire Agreement

These terms constitute the entire agreement between you and Holroyd Pharmacy Limited regarding use of our website.

For concerns about our services, please contact: info@holroydpharmacy.co.uk

22. Faulty Medication – Reporting & Investigation

If you suspect medication supplied by Holroyd Pharmacy is faulty:

  • Report it to us immediately.
  • We will notify the manufacturer for investigation (which may take up to 45 days).
  • Refunds or replacements will only be issued once the manufacturer confirms a fault.
  • To avoid treatment disruption, you may need to place a replacement order during the investigation.