Privacy Policy

Who We Are

Information We May Collect

We may collect and process the following information when you contact us, use our services or communicate with us:

Personal details

• Name
• Date of birth
• Address
• Contact telephone number and/or email address

Prescription and health information

• Medication details
• Relevant health information provided by you, your GP or NHS services
• NHS number (where required)
• GP and prescribing information

Communication records

• Telephone conversations (notes)
• WhatsApp messages
• Emails
• Website enquiries

Technical information

• IP address
• Browser type
• Basic website usage analytics

How We Use Your Information

We use your information to:

• Provide pharmacy and healthcare services
• Process and manage prescriptions
• Communicate with you, your carer or your GP
• Arrange delivery where appropriate
• Meet legal, NHS and regulatory requirements
• Improve service quality and safety

We do not sell your personal data.

Audit Trail & Accountability

As a registered UK pharmacy, we maintain secure and traceable records of relevant pharmacy activities, including prescriptions, clinical decisions where appropriate, communication records and service processes. This supports patient safety, service review (where needed) and professional accountability.

Access to records is restricted to authorised members of the pharmacy team only.

Legal Basis for Processing

We process your personal data on the following legal bases:

• Legal obligation
• Public interest in the area of public health
• Performance of a contract or provision of services
• Consent, where specifically required

How We Protect Your Information

We use secure systems, controlled access, staff training and governance procedures to keep your data safe and confidential.

Sharing Your Information

We may share information with:

• NHS services
• GP practices
• Other healthcare professionals involved in your care
• Delivery providers (minimal contact details only)

We do not share information for unrelated marketing purposes.

How Long We Keep Your Information

We keep records for as long as required by NHS and legal guidance. When information is no longer required, it is securely destroyed or deleted.

Your Rights

You have rights under data protection law, which may include:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request restriction of processing
• The right to request deletion in some circumstances

Cookies

Our website may use cookies to help improve your browsing experience. You can control cookie settings through your browser.

Contact

If you have any questions about this Privacy Policy or how your information is used, please contact: